Whitelisting Instructions
Your email provider may be blocking your email address from receiving notification emails. To solve this, please "whitelist" the Chinquapin Owners Website domain or add the sending address to your contacts - directions for Gmail and AOL email accounts are as follows:
Gmail Account
1. Open your Gmail inbox in a browser and go to Settings > Filters and Blocked Addresses. Scroll down to the bottom of the page and click Create new filter.
2. For an individual email address, simply type that address in the "From" field.For example, info@chinquapinowners.com
3. To ensure that all emails from any given domain name reach your inbox, you can whitelist that domain. If you want to whitelist all emails from all of our website email email addresses, for example, you would just put @chinquapinowners.com in the "From" field.
4. Once you've filled in the From field, click the Create filter with this search.
5. Next make sure that Never sent to spam, and click the blue Create filter button.
AOL Account
To help keep important email messages out of your Aol email spam folder, you can add the sender email address to your AOL Contacts. If a desired email message is already in your spam folder, you can use an option to train the spam filter to not send those messages to your spam folder. If you’re still not receiving email from a specific sender, you may want to check your email blocked sender list.
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Another option is to:
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Add a New Mail Contact
When you add a sender’s email address to your contacts, it tells AOL you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox.
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From AOL Mail, select Contacts Image of AOL contacts icon
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Select the New Contact icon Image of AOL Add Contact icon
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Enter the contact’s information, especially the email address of the sender in the Email 1 field
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Select Add Contact
Still having trouble?
If you are unable to receive email notifications in your inbox after checking your spam folder(s), whitelisting the domain (if applicable), or adding the website email address to your recognized contacts, please contact
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